FAQs (Frequently Asked Questions)

In this FAQs section, you'll find answers to the most common questions about our products and services. From how custom-made garments are crafted, the materials we use, and delivery times, to details about shipping, returns, and design customization.

1. Products & Customization

Yes, all garments are made to measure. Once you place an order, I will contact you via email to request the necessary measurements based on the garment you have chosen. This ensures that each piece fits you perfectly.

The time it takes to create each garment depends on its complexity and size. Generally, it takes between 10 and 15 days to make them. Once you place an order, I will contact you via email to inform you of the exact timeline for completion.

Please note that these timelines only pertain to the creation of the garment and do not include the subsequent shipping time.

As a rule, the pieces are unique. While I may create several items with the same design, since they are handcrafted, each piece is different and has details that make it special and exclusive.

In my creations, I use a variety of materials such as natural fibers (cotton, wool, etc.) and synthetic threads, depending on the design and the needs of each piece.

Yes, you can request a custom design. I will review your request in detail to ensure that it's feasible and meets your needs. I would be delighted to create something unique for you!

2. Shipping & Logistics

All my orders are shipped via Nacex, ensuring fast and secure delivery. If you prefer to use a different courier service, I can look into it and manage the shipment. In that case, the customer would be responsible for any price difference that may arise.

It depends on the destination of the items. Generally, within the islands, the maximum delivery time is 10 days once the item is finished.

If your order hasn't arrived, please contact me via email, phone, or WhatsApp. I will investigate the issue and provide a solution as soon as possible. Thank you for your patience and trust!

I can arrange express shipping for an additional cost, but only once the order is completed. I do not accept rush orders for product creation, as I work on a first-come, first-served basis. Shipping can be expedited, but the crafting process adheres to its usual timeline to ensure the quality of the handmade work.

Shipping costs vary depending on the destination. Once you enter your shipping address, the corresponding price will be calculated.

The prices are as follows:

  • Gran Canaria: 5€
  • Rest of the Canary Islands: 8€

If you're in Gran Canaria, you can choose the local pickup option and collect your order from our workshop. In this case, we’ll contact you to provide the address. Additionally, for orders within Gran Canaria, shipping is free for purchases over €70.

Currently, my online store does not offer shipping outside of Spain. However, if you're interested, you can contact me via email at info@lunartecanarias.es and I’ll be happy to prepare a personalized shipping quote for you.

At the moment, my online store only ships to the Canary Islands. However, if you live in another area, feel free to contact me via info@lunartecanarias.es, and I’ll be happy to provide you with a personalized shipping quote.

3. Payments

You can make the payment through:

  • Bank Transfer
  • Bizum
  • Payment Gateway directly in the online store

Choose the method that’s most convenient for you.

Yes, it's possible to split the payment into two installments: half when ordering the item and the other half upon completion. This way, you can manage your purchase more conveniently.

Yes, all the prices listed in the store include the applicable taxes, so there won’t be any surprises at checkout.

4. About the Purchase Process

You can place your order in the following ways:

  • Through the website in the online store.
  • Sending an email.
  • By WhatsApp, if you prefer a more direct way to get in touch.

Choose the option that’s most convenient for you, and I’ll be happy to assist you!

When you place an order, you'll receive a confirmation email at the address you provided during checkout. If you can't find it or have any questions, feel free to contact me for confirmation. I’m here to help!

If the order is already in the production process, it cannot be modified. If it hasn’t started yet, we can review the changes you need and check if any price adjustments are necessary. I’m here to help with anything you need!

You can access our section "¿How do I take my measurements?" to get a detailed guide on how to take your measurements correctly. Just click on this link to view it.

5. Customer Support

If you have any issues with your order, please reach out to me via email or WhatsApp. I’ll be happy to help resolve it as quickly as possible. Thank you for your trust!

You can get in touch with me through the following options:

  • Email: info@lunartecanarias.es
  • Phone/WhatsApp: +34 699 146 207

I’m here for any questions or orders you may have!

Of course! I’ll be happy to help you choose the product that best suits your needs and preferences. Feel free to contact me, and together we’ll find the perfect option.

6. Returns & Exchanges

If your product arrives damaged, please contact me as soon as possible. Send me photos of the damage so I can assess the situation and guide you on how to return the item. I’m committed to resolving any issues to ensure your satisfaction. Thank you for your patience and trust!

For non-customized or non-tailored items, such as wallets or bags, you can request a return within three days of receiving the product. However, customized products cannot be returned unless they have defects. Thank you for supporting my handcrafted work!

Custom orders cannot be returned, as they are made especially for you. However, if the product has any defects, I’ll be happy to resolve the issue. Thank you for your understanding and trust in my handcrafted work!

Yes, you can cancel your order within 48 hours of placing it, free of charge. You just need to contact me at info@lunartecanarias.es providing your order reference, and I will issue a full refund.

7. Additional Info

My creations are handmade on the island of Gran Canaria (Canary Islands, Spain).

I don't have a physical workshop open to the public, as all my work is handcrafted from my personal space. However, I'm happy to assist you online with any questions or orders. Thank you for your interest in my creations!

Since each of my products is handcrafted with personalized dedication, I do not offer bulk discounts. Every piece reflects the time, effort, and care I put into my work. Thank you for appreciating handmade creations!

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Project funded by the European Union – Next Generation EU

Lunarte Canarias
Lunarte Canarias